Terms and Conditions of Use

Please read the following Terms and Conditions of Use carefully before shopping our website.

The Terms and Conditions of Use shall apply to this website as well as to its affiliated websites.  And by using our service at this website, a user is deemed to have agreed to the Terms and Conditions of Use.

Our company reserves the right to change or modify the Terms and Conditions of Use, our policy or guideline from time to time as they see fit without the prior notice.  Changes are effective immediately.     Your continued use of the site will signify your acceptance of any adjustment to these terms.  If you disagree with these conditions, please refrain from using this site.

About International Shipping

For all international shipments, the purchaser is responsible for paying any additional charges related to import duties or customs.  Even when the purchaser rejects the payment of the duty for any reason, the item will be shipped to the purchaser and the transaction is considered complete.  

About Pricing

Our company reserves the right to change prices without prior notification.  Prices are non-negotiable and final.
In rare circumstances, due to a system error or misprints, prices may be displayed incorrectly. We take great care in preventing errors.  But if such cases occur, we reserve the right to revise or correct the errors and will only honor these prices at our discretion, and will contact you with further details regarding cancelling, returning or reshipping your order.   
We are not responsible for the differences caused by foreign exchange rate fluctuations.  The customers living outside of Japan will receive a US Dollar refund at the exchange rate at purchase time.
> Return Policy

About Backorders

If you are interested in a backordered item, please contact us.  We will notify you of the approximate date of the next shipment.  Backorders may not always be guaranteed.  Some items shown as “out of stock” may be sold out.
> Inquiry

About the Risk of Lost Packages

We take a great care in shipping items to ensure that they will get to you safely by using EMS(Express Mail Service) or International ePacket.  If by any chance the package does not reach you, please contact us immediately.  Please rest assured there is a guarantee (limitations apply) in both delivery methods.
> About Shipping

About Returns and Exchanges

In using this website, you are deemed to have read and agreed to our Return Policy.  Please refer to our “Return Policy” for further details.
> Return Policy

About the Information Posted on Our Website

While we try to ensure accuracy in the information displayed on our online catalog, there are rare cases in which incorrect information, such as size of the item, may be posted. Additionally, coloring and sizing may appear differently depending on the computer monitor used and other external factors.  Please contact us if you have any questions.  
> Inquiry

About the Rights on Information and Trademarks

Logos, slogans, trademarks on our website shall not be reproduced or copied whole or partially without the written consent from us or from the license holders.   
The contents of our website which include all the materials, logo designs, general designs, texts, graphics, photos, selections, coordination, data and other files with selections and arrangements are all intellectual property of the licensors and of the users. They are all protected by copyrights, patent, trademark laws, other various intellectual property laws and the Act Against Unfair Competition Law.

About Advertisement and Promotions

This website may contain links to other websites or promotions by third parties.  We have no control over these linked sites and hold no responsibility that may arise from your usage of such sites.  Your use of those linked sites are subject to the Terms of Use and Service contained within each site.


We shall, under no circumstances, be responsible for any damage the users inflicted by the spread of the viruses found in e-files.  We are not responsible for any special or major damages caused by engaging in our website or unserviceable operations.  This regulation and the use of our website by customers are defined clearly by the statute of Japan.  

About Comments and Inquiries

Please contact us with any comments and inquiries.  We will try our best to respond to them.  However, please note that we may not be able to reply to all the comments.  Please allow us a couple of days to respond to your comments.
> Inquiry

Email from Our Company

Please change your e-mail settings so that you may receive e-mails from mat-cha-doh.com. There may be instances that our email may be in your spam or junk folder.